Terms & Conditions
Welcome to Tirana Airport Shuttle. These Terms & Conditions govern the use of our website and transportation services. By booking a transfer, private tour, or using our services, you agree to the terms outlined below.
Please read these Terms carefully before making a reservation.
1. Company Information
Tirana Airport Shuttle (“we,” “our,” or “us”) provides professional transportation services in Tirana and across Albania, including airport transfers, private tours, and tourism assistance.
2. Booking and Reservations
All bookings with Tirana Airport Shuttle are subject to availability and confirmation.
When making a reservation, customers must provide accurate travel details, including:
Pickup and drop-off locations
Date and time of travel
Passenger count
Flight information (for airport pickups)
Special requests (child seats, extra stops, etc.)
A booking is considered confirmed only once the customer receives confirmation from our team.
3. Pricing and Payments
All prices are communicated clearly before the service is provided.
Airport transfers are typically offered with fixed pricing.
Prices may vary depending on distance, vehicle type, group size, and special requests.
Any additional services (waiting time, extra stops, custom routes) may result in adjusted pricing.
Payments are handled through agreed methods at the time of booking.
4. Flight Delays and Airport Pickups
For airport pickups, customers are encouraged to provide accurate flight details.
We monitor flight arrivals when flight information is provided.
In case of delays, pickup times may be adjusted accordingly whenever possible.
Customers must inform us as soon as possible of major flight changes or cancellations.
5. Waiting Time
Standard waiting time is included for airport pickups unless otherwise stated.
Additional waiting time beyond the agreed pickup period may result in extra charges, depending on the situation.
6. Cancellations and Changes
Customers may cancel or modify a booking by contacting us directly.
Cancellation policies may depend on the timing of the request:
Cancellations made in advance may be free of charge
Last-minute cancellations or no-shows may result in partial or full charges
We recommend informing us as early as possible if your plans change.
7. Passenger Responsibilities
Passengers are responsible for:
Arriving on time at the agreed pickup location
Providing accurate booking information
Treating vehicles and drivers respectfully
Ensuring children are seated safely with proper child seats (available upon request)
Tirana Airport Shuttle reserves the right to refuse service in cases of unsafe or inappropriate passenger behavior.
8. Luggage Policy
Passengers must inform us in advance if traveling with:
Excess luggage
Oversized bags
Sports equipment or special items
Vehicle selection depends on passenger count and luggage requirements.
9. Child Seats
Child seats are available upon request.
Customers must inform us during booking with the child’s age or seat requirements to ensure availability and proper preparation.
10. Private Tours and Custom Services
Private tours and Tourism Assist services are customizable.
Tour routes, duration, and pricing depend on:
Destination choices
Number of stops
Total travel time
Vehicle requirements
Custom services must be arranged in advance.
11. Service Limitations
While we strive to provide reliable service at all times, Tirana Airport Shuttle is not responsible for delays caused by circumstances beyond our control, including:
Traffic congestion
Road closures
Weather conditions
Flight disruptions
Accidents or emergencies
Force majeure events
We will always do our best to minimize disruption and keep customers informed.
12. Website Use
By using our website, you agree not to:
Misuse the website or attempt unauthorized access
Provide false booking or contact information
Use content from our site without permission
All website content is the property of Tirana Airport Shuttle unless otherwise stated.
13. Privacy Policy
Your personal data is handled according to our Privacy Policy. We only collect information necessary to provide transportation services and do not sell or misuse customer data.
14. Changes to These Terms
We may update these Terms & Conditions occasionally to reflect operational changes or legal requirements. Updates will be posted on this page with the revised effective date.
15. Contact Information
For questions regarding these Terms & Conditions or your booking, please contact us: